Service Recovery as a Relationship Tool and Its Impact on Customer Loyalty and Trust

AuthID
 P-016-3ZE
2
Author(s)
dos Santos C.P.
·
Document Type
Article
Year published
2008
Published
in RAE Revista de Administracao de Empresas, ISSN: 00347590
Volume: 48, Issue: 1, Pages: 10-24 (14)
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Publication Identifiers
SCOPUS: 2-s2.0-84871658927
Source Identifiers
ISSN: 00347590
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