Teresa Maria Rocha Fernandes da Silva


AuthID: R-001-KKC

Confirmed Publications: 42



21
TITLE: Relationship quality determinants and outcomes in retail banking services: The role of customer experience
AUTHORS: Fernandes, T. ; Teresa Pinto;
PUBLISHED: 2019, SOURCE: JOURNAL OF RETAILING AND CONSUMER SERVICES, VOLUME: 50
INDEXED IN: Scopus WOS CrossRef: 85
IN MY: ORCID
22
TITLE: Sharing Dissatisfaction Online: Analyzing the Nature and Predictors of Hotel Guests Negative Reviews  Full Text
AUTHORS: Fernandes, T. ; Filipa Fernandes;
PUBLISHED: 2018, SOURCE: JOURNAL OF HOSPITALITY MARKETING & MANAGEMENT, VOLUME: 27, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 46
IN MY: ORCID
23
TITLE: Social media and sports: driving fan engagement with football clubs on Facebook  Full Text
AUTHORS: Vale, Leonor ; Fernandes, T. ;
PUBLISHED: 2018, SOURCE: JOURNAL OF STRATEGIC MARKETING, VOLUME: 26, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 193
IN MY: ORCID
24
TITLE: The role of employee emotional competence in service recovery encounters
AUTHORS: Fernandes, T. ; Marta Morgado; Maria Antonia Rodrigues;
PUBLISHED: 2018, SOURCE: JOURNAL OF SERVICES MARKETING, VOLUME: 32, ISSUE: 7
INDEXED IN: Scopus WOS CrossRef: 38
IN MY: ORCID
25
TITLE: UNDERSTANDING CUSTOMER BRAND ENGAGEMENT WITH VIRTUAL SOCIAL COMMUNITIES: A COMPREHENSIVE MODEL OF DRIVERS, OUTCOMES AND MODERATORS  Full Text
AUTHORS: Carvalho, A; Fernandes, T. ;
PUBLISHED: 2018, SOURCE: JOURNAL OF MARKETING THEORY AND PRACTICE, VOLUME: 26, ISSUE: 1-2
INDEXED IN: Scopus WOS CrossRef: 106
IN MY: ORCID
26
TITLE: Drivers of Consumer Engagement with Sports Clubs on Facebook: An Extended Abstract
AUTHORS: Vale, Leonor ; Fernandes, T. ;
PUBLISHED: 2017, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef: 2
IN MY: ORCID
27
TITLE: Social Media and Tourism: The Case of E-Complaints on TripAdvisor (An Extended Abstract)
AUTHORS: Fernandes, T. ; Filipa Fernandes;
PUBLISHED: 2017, SOURCE: Developments in Marketing Science: Proceedings of the Academy of Marketing Science
INDEXED IN: Scopus CrossRef: 10
IN MY: ORCID
28
TITLE: The effect of self-checkout quality on customer satisfaction and repatronage in a retail context  Full Text
AUTHORS: Fernandes, T. ; Rubio, TRPM;
PUBLISHED: 2017, SOURCE: SERVICE BUSINESS, VOLUME: 11, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef: 70
IN MY: ORCID
29
TITLE: Customer Engagement and Loyalty: A Comparative Study Between Service Contexts  Full Text
AUTHORS: Fernandes, T. ; Esteves, F;
PUBLISHED: 2016, SOURCE: Services Marketing Quarterly, VOLUME: 37, ISSUE: 2
INDEXED IN: Scopus CrossRef: 29
IN MY: ORCID
30
TITLE: Determinants of brand relevance in a B2B service purchasing context
AUTHORS: Gomes, M; Fernandes, T. ; Amélia Brandão ;
PUBLISHED: 2016, SOURCE: JOURNAL OF BUSINESS & INDUSTRIAL MARKETING, VOLUME: 31, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 32 Handle
IN MY: ORCID
Page 3 of 5. Total results: 42.

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