Pedro Miguel Pereira Simões Coelho
AuthID: R-000-F0V
61
TITLE: The choice between a five-point and a ten-point scale in the framework of customer satisfaction research - Response
AUTHORS: Pedro S Coelho; Susana P Esteves;
PUBLISHED: 2007, SOURCE: INTERNATIONAL JOURNAL OF MARKET RESEARCH, VOLUME: 49, ISSUE: 5
AUTHORS: Pedro S Coelho; Susana P Esteves;
PUBLISHED: 2007, SOURCE: INTERNATIONAL JOURNAL OF MARKET RESEARCH, VOLUME: 49, ISSUE: 5
INDEXED IN: 
WOS
WOS IN MY: ResearcherID
ResearcherID62
TITLE: Service personalization and loyalty
AUTHORS: Ball, D; Coelho, PS; Vilares, MJ;
PUBLISHED: 2006, SOURCE: Journal of Services Marketing, VOLUME: 20, ISSUE: 6
AUTHORS: Ball, D; Coelho, PS; Vilares, MJ;
PUBLISHED: 2006, SOURCE: Journal of Services Marketing, VOLUME: 20, ISSUE: 6
63
TITLE: The role of communication and trust in explaining customer loyalty. An extension to the ECSI model
AUTHORS: Dwayne Ball; Pedro Simões Coelho; Alexandra Machás;
PUBLISHED: 2004, SOURCE: European Journal of Marketing, VOLUME: 38, ISSUE: 9/10
AUTHORS: Dwayne Ball; Pedro Simões Coelho; Alexandra Machás;
PUBLISHED: 2004, SOURCE: European Journal of Marketing, VOLUME: 38, ISSUE: 9/10
64
TITLE: The employee‐customer satisfaction chain in the ECSI model
AUTHORS: Manuel José Vilares; Pedro Simões Coelho;
PUBLISHED: 2003, SOURCE: European Journal of Marketing, VOLUME: 37, ISSUE: 11/12
AUTHORS: Manuel José Vilares; Pedro Simões Coelho;
PUBLISHED: 2003, SOURCE: European Journal of Marketing, VOLUME: 37, ISSUE: 11/12
