Pedro Miguel Pereira Simões Coelho
AuthID: R-000-F0V
61
TITLE: Service personalization and loyalty
AUTHORS: Ball, D; Coelho, PS; Vilares, MJ;
PUBLISHED: 2006, SOURCE: Journal of Services Marketing, VOLUME: 20, ISSUE: 6
AUTHORS: Ball, D; Coelho, PS; Vilares, MJ;
PUBLISHED: 2006, SOURCE: Journal of Services Marketing, VOLUME: 20, ISSUE: 6
62
TITLE: The role of communication and trust in explaining customer loyalty. An extension to the ECSI model
AUTHORS: Dwayne Ball; Pedro Simões Coelho; Alexandra Machás;
PUBLISHED: 2004, SOURCE: European Journal of Marketing, VOLUME: 38, ISSUE: 9/10
AUTHORS: Dwayne Ball; Pedro Simões Coelho; Alexandra Machás;
PUBLISHED: 2004, SOURCE: European Journal of Marketing, VOLUME: 38, ISSUE: 9/10
63
TITLE: The employee‐customer satisfaction chain in the ECSI model
AUTHORS: Manuel José Vilares; Pedro Simões Coelho;
PUBLISHED: 2003, SOURCE: European Journal of Marketing, VOLUME: 37, ISSUE: 11/12
AUTHORS: Manuel José Vilares; Pedro Simões Coelho;
PUBLISHED: 2003, SOURCE: European Journal of Marketing, VOLUME: 37, ISSUE: 11/12
