Marlene Paula Castro Amorim


AuthID: R-000-M2M

Publications Awaiting Confirmation

21
TITLE: Empirical Analysis of Call Center Load & Service Level for Shift Planning
AUTHORS: Yuval Cohen; João Reis; Marlene Amorim;
PUBLISHED: 2020, SOURCE: Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings, VOLUME: 377
INDEXED IN: DBLP
IN MY: DBLP
22
TITLE: Service Robots in the Hospitality Industry: An Exploratory Literature Review
AUTHORS: Ana Rosete; Bárbara Soares; Juliana Salvadorinho; João Reis; Marlene Amorim;
PUBLISHED: 2020, SOURCE: Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings, VOLUME: 377
INDEXED IN: DBLP
IN MY: DBLP
23
TITLE: Customer Experience Literature Analysis Based on Bibliometry
AUTHORS: Jorge Henrique O Silva; Glauco Henrique de Sousa Mendes; Paulo A Cauchick Miguel; Marlene Amorim;
PUBLISHED: 2020, SOURCE: Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings, VOLUME: 377
INDEXED IN: DBLP
IN MY: DBLP
24
TITLE: How to create Educational Escape rooms? Strategies for creation and design
AUTHORS: Jessica Reuter; Marta Ferreira Dias; Marlene Amorim; Cláudia Figueiredo; Claudia Veloso;
PUBLISHED: 2020, SOURCE: TEEM'20: Eighth International Conference on Technological Ecosystems for Enhancing Multiculturality, Salamanca, Spain, 21-23 October, 2020
INDEXED IN: DBLP
IN MY: DBLP
25
TITLE: Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review
AUTHORS: João Reis; Marlene Amorim; Yuval Cohen; Mário Rodrigues;
PUBLISHED: 2020, SOURCE: Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020., VOLUME: 1159
INDEXED IN: DBLP
IN MY: DBLP
26
TITLE: Transformação digital: tecnologias e competências para o futuro do trabalho e das profissões. Digital transformation: technologies and competences for the future of work and professions
AUTHORS: Marlene Amorim; Marta Ferreira Dias; Margarida Lucas; Mara Madaleno; Raquel C Madureira; Patrícia Marques; Paulo Marques; Gisela Mello; Miguel Oliveira; Bruno V Pires; Mário Rodrigues; Roberto Rivera; Angélica Souza; Andreia Vitória;
PUBLISHED: 2020
INDEXED IN: Handle
27
TITLE: Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi; Maria João Rosa; Pedro Pombo;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
INDEXED IN: DBLP
IN MY: DBLP
28
TITLE: Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
INDEXED IN: DBLP
IN MY: DBLP
29
TITLE: Digital Transformation: A Literature Review and Guidelines for Future Research
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
INDEXED IN: DBLP
IN MY: DBLP
30
TITLE: Omni-channel service operations: Building technology-based business networks
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2017, SOURCE: 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017, Bari, Italy, September 18-20, 2017
INDEXED IN: DBLP
IN MY: DBLP
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