Marlene Paula Castro Amorim
AuthID: R-000-M2M
31
TITLE: Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
INDEXED IN: 
DBLP
DBLP IN MY: DBLP
DBLP32
TITLE: Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP33
TITLE: Exploring Opportunities to Improve Retail Store Quality Using RSQS
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP34
TITLE: Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
INDEXED IN: DBLP 
Handle
DBLP Handle IN MY: DBLP
DBLP35
TITLE: Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?
AUTHORS: Rui Sousa; Marlene Amorim; Elliot Rabinovich; Anníbal C Sodero;
PUBLISHED: 2015, SOURCE: Decis. Sci., VOLUME: 46, ISSUE: 3
AUTHORS: Rui Sousa; Marlene Amorim; Elliot Rabinovich; Anníbal C Sodero;
PUBLISHED: 2015, SOURCE: Decis. Sci., VOLUME: 46, ISSUE: 3
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP36
TITLE: Research Opportunities in Multi-channel Services: A Systematic Review
AUTHORS: João C G d Reis; Marlene P C Amorim; Nuno F R Melão;
PUBLISHED: 2014
AUTHORS: João C G d Reis; Marlene P C Amorim; Nuno F R Melão;
PUBLISHED: 2014
INDEXED IN: Handle
Handle37
TITLE: Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report
AUTHORS: Rui Sousa; Marlene Amorim; Ana Magalhães; Guida M Pinto;
PUBLISHED: 2013
AUTHORS: Rui Sousa; Marlene Amorim; Ana Magalhães; Guida M Pinto;
PUBLISHED: 2013
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