Marlene Paula Castro Amorim
AuthID: R-000-M2M
31
TITLE: Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
INDEXED IN: 
DBLP
DBLP IN MY: DBLP
DBLP32
TITLE: Digital Transformation: A Literature Review and Guidelines for Future Research
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP33
TITLE: Omni-channel service operations: Building technology-based business networks
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2017, SOURCE: 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017, Bari, Italy, September 18-20, 2017
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2017, SOURCE: 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017, Bari, Italy, September 18-20, 2017
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP34
TITLE: Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP35
TITLE: Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP36
TITLE: Exploring Opportunities to Improve Retail Store Quality Using RSQS
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP37
TITLE: Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
INDEXED IN: DBLP 
Handle
DBLP Handle IN MY: DBLP
DBLP38
TITLE: Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?
AUTHORS: Rui Sousa; Marlene Amorim; Elliot Rabinovich; Anníbal C Sodero;
PUBLISHED: 2015, SOURCE: Decis. Sci., VOLUME: 46, ISSUE: 3
AUTHORS: Rui Sousa; Marlene Amorim; Elliot Rabinovich; Anníbal C Sodero;
PUBLISHED: 2015, SOURCE: Decis. Sci., VOLUME: 46, ISSUE: 3
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP39
TITLE: Research Opportunities in Multi-channel Services: A Systematic Review
AUTHORS: João C G d Reis; Marlene P C Amorim; Nuno F R Melão;
PUBLISHED: 2014
AUTHORS: João C G d Reis; Marlene P C Amorim; Nuno F R Melão;
PUBLISHED: 2014
INDEXED IN: Handle
Handle40
TITLE: Uma Metodologia Estruturada para o Desenho de Sistemas de Prestação de Serviços Multicanal: Managerial Report
AUTHORS: Rui Sousa; Marlene Amorim; Ana Magalhães; Guida M Pinto;
PUBLISHED: 2013
AUTHORS: Rui Sousa; Marlene Amorim; Ana Magalhães; Guida M Pinto;
PUBLISHED: 2013
INDEXED IN: Handle
Handle