Marlene Paula Castro Amorim
AuthID: R-000-M2M
31
TITLE: Artificial Intelligence in Service Delivery Systems: A Systematic Literature Review
AUTHORS: João Reis; Marlene Amorim; Yuval Cohen; Mário Rodrigues;
PUBLISHED: 2020, SOURCE: Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020., VOLUME: 1159
AUTHORS: João Reis; Marlene Amorim; Yuval Cohen; Mário Rodrigues;
PUBLISHED: 2020, SOURCE: Trends and Innovations in Information Systems and Technologies - Volume 1, WorldCIST 2020, Budva, Montenegro, 7-10 April 2020., VOLUME: 1159
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DBLP32
TITLE: Transformação digital: tecnologias e competências para o futuro do trabalho e das profissões. Digital transformation: technologies and competences for the future of work and professions
AUTHORS: Marlene Amorim; Marta Ferreira Dias; Margarida Lucas; Mara Madaleno; Raquel C Madureira; Patrícia Marques; Paulo Marques; Gisela Mello; Miguel Oliveira; Bruno V Pires; Mário Rodrigues; Roberto Rivera; Angélica Souza; Andreia Vitória;
PUBLISHED: 2020
AUTHORS: Marlene Amorim; Marta Ferreira Dias; Margarida Lucas; Mara Madaleno; Raquel C Madureira; Patrícia Marques; Paulo Marques; Gisela Mello; Miguel Oliveira; Bruno V Pires; Mário Rodrigues; Roberto Rivera; Angélica Souza; Andreia Vitória;
PUBLISHED: 2020
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Handle33
TITLE: Investigating the Alignment Between Web and Social Media Efforts and Effectiveness: The Case of Science Centres
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi; Maria João Rosa; Pedro Pombo;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi; Maria João Rosa; Pedro Pombo;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
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DBLP34
TITLE: Omni-Channel Service Architectures in a Technology-Based Business Network: An Empirical Insight
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2018, SOURCE: Exploring Service Science - 9th International Conference, IESS 2018, Karlsruhe, Germany, September 19-21, 2018, Proceedings, VOLUME: 331
INDEXED IN: DBLP
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DBLP35
TITLE: Digital Transformation: A Literature Review and Guidelines for Future Research
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
AUTHORS: João Reis; Marlene Amorim; Nuno Melão; Patrícia Matos;
PUBLISHED: 2018, SOURCE: Trends and Advances in Information Systems and Technologies - Volume 1 [WorldCIST'18, Naples, Italy, March 27-29, 2018]., VOLUME: 745
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DBLP36
TITLE: Omni-channel service operations: Building technology-based business networks
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2017, SOURCE: 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017, Bari, Italy, September 18-20, 2017
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2017, SOURCE: 2017 IEEE International Conference on Service Operations and Logistics, and Informatics, SOLI 2017, Bari, Italy, September 18-20, 2017
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DBLP37
TITLE: Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
AUTHORS: Liliana Ávila; Marlene Amorim;
PUBLISHED: 2016, SOURCE: Exploring Services Science - 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, VOLUME: 247
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DBLP38
TITLE: Assisted vs. self-checkout in retail: An empirical analysis of the impact of operational process dimensions on customer satisfaction, recommendation and reuse
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
AUTHORS: Marlene Amorim; Alejandro Lago; Philip Moscoso; Eduardo Prieto;
PUBLISHED: 2016, SOURCE: J. Serv. Sci. Res., VOLUME: 8, ISSUE: 1
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DBLP39
TITLE: Exploring Opportunities to Improve Retail Store Quality Using RSQS
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: Marlene Amorim; Fatemeh Bashashi Saghezchi;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
INDEXED IN: DBLP
DBLP IN MY: DBLP
DBLP40
TITLE: Disclosing Paths for Multi-channel Service Research: A Contemporaneous Phenomenon and Guidelines for Future Investigations
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
AUTHORS: João Reis; Marlene Amorim; Nuno Melão;
PUBLISHED: 2015, SOURCE: Exploring Services Science - 6th International Conference, IESS 2015, Porto, Portugal, February 4-6, 2015, Proceedings, VOLUME: 201
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