Daniel Von Der Heyde Fernandes
AuthID: R-00H-26P
11
TITLE: The antecedents of the consumer complaining behavior (CCB)
AUTHORS: Daniel Von Der Heyde Fernandes; Cristiane Pizzutti Dos Santos;
PUBLISHED: 2008, SOURCE: Advances in Consumer Research, VOLUME: 35
AUTHORS: Daniel Von Der Heyde Fernandes; Cristiane Pizzutti Dos Santos;
PUBLISHED: 2008, SOURCE: Advances in Consumer Research, VOLUME: 35
INDEXED IN: 
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ORCID
ORCID12
TITLE: Service recovery as a relationship tool and its impact on customer loyalty and trust
AUTHORS: Cristiane Pizzutti dos Santos; Daniel Von der Heyde Fernandes;
PUBLISHED: 2008, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 48, ISSUE: 1
AUTHORS: Cristiane Pizzutti dos Santos; Daniel Von der Heyde Fernandes;
PUBLISHED: 2008, SOURCE: RAE Revista de Administracao de Empresas, VOLUME: 48, ISSUE: 1
INDEXED IN: Scopus
Scopus IN MY: ORCID
ORCID