Isabel Maria da Silva João
AuthID: R-000-6AH
11
TITLE: Key quality dimensions from the customer's point of view: a case study in two Portuguese hotels
AUTHORS: Isabel M Joao; Carlos A B E Bana e Costa ;
PUBLISHED: 2008, SOURCE: IEEE International Engineering Management Conference, Europe in IEMC - EUROPE 2008: INTERNATIONAL ENGINEERING MANAGEMENT CONFERENCE, EUROPE, CONFERENCE PROCEEDINGS: MANAGING ENGINEERING, TECHNOLOGY AND INNOVATION FOR GROWTH
AUTHORS: Isabel M Joao; Carlos A B E Bana e Costa ;
PUBLISHED: 2008, SOURCE: IEEE International Engineering Management Conference, Europe in IEMC - EUROPE 2008: INTERNATIONAL ENGINEERING MANAGEMENT CONFERENCE, EUROPE, CONFERENCE PROCEEDINGS: MANAGING ENGINEERING, TECHNOLOGY AND INNOVATION FOR GROWTH
