Optimizing Sentiment Analysis Models for Customer Support: Methodology and Case Study in the Portuguese Retail Sector

AuthID
 P-010-PFT
5
Author(s)
Almeida, C
·
Leiva, V
·
Freitas, A
Document Type
Article
Year published
2024
Published
in JOURNAL OF THEORETICAL AND APPLIED ELECTRONIC COMMERCE RESEARCH, ISSN: 0718-1876
Volume: 19, Issue: 2, Pages: 1493-1516 (24)
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Publication Identifiers
SCOPUS: 2-s2.0-85196882080
Wos: WOS:001256313400001
Source Identifiers
ISSN: 0718-1876
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