Can Virtual Customer Service Agents Improve Consumers' Online Experiences?

AuthID
 P-011-GZY
4
Author(s)
Pinho, JC
·
Heath, T
·
Alves, A
Document Type
Book Chapter
Year published
2020
Published
in Emotional, Sensory, and Social Dimensions of Consumer Buying Behavior - Advances in Marketing, Customer Relationship Management, and E-Services, ISSN: 2327-5502
Pages: 157-177
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Crossref®1
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Source Identifiers
ISSN: 2327-5502
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