Can Virtual Customer Service Agents Improve Consumers' Online Experiences?

AuthID
 P-011-H02
4
Author(s)
Pinho, JCMR
·
Heath, T
·
Alves, A
Document Type
Book Chapter
Year published
2021
Published
in Research Anthology on E-Commerce Adoption, Models, and Applications for Modern Business
Pages: 764-780
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