Using Six Sigma to Improve Complaints Handling

AuthID
 P-013-WMC
3
Author(s)
Abreu P.
·
Lopes I.
Document Type
Proceedings Paper
Year published
2012
Published
in Lecture Notes in Engineering and Computer Science, ISSN: 20780958
Volume: 3, Pages: 1363-1368 (5)
Indexing
Scopus®
Publication Identifiers
SCOPUS: 2-s2.0-84991226943
Source Identifiers
ISSN: 20780958
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