The Modern Call Center: The Relationship Between Service Quality Metrics and Employee’s Performance. Amplifon Case Study

AuthID
 P-018-ADY
3
Author(s)
Filipa Oom do Vale
·
Document Type
Book Chapter
Year published
2025
Published
in Marketing and Smart Technologies, ISSN: 2190-3018
Pages: 443-475
Indexing
Crossref®
Unpaywall®
Google Scholar®
Publication Identifiers
Unpaywall: 10.1007/978-981-97-3698-0_31
Source Identifiers
ISSN: 2190-3018
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