Customer Heterogeneity in Operational E-Service Design Attributes - An Empirical Investigation of Service Quality

AuthID
 P-004-3PG
3
Author(s)
Cheng, TCE
Document Type
Article
Year published
2008
Published
in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, ISSN: 0144-3577
Volume: 28, Issue: 7-8, Pages: 592-614 (23)
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Publication Identifiers
SCOPUS: 2-s2.0-45749109398
Wos: WOS:000258945800001
Source Identifiers
ISSN: 0144-3577
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