Publications

Using a Crm Approach for Implementing an Information System to Support Itil

AuthID
P-005-3VM

Author(s)

Vieira, A

Figueiredo, S

da Silva, MM

Editor(s)

Faria, JP; Silva, A; Machado, RJ

Document Type

Proceedings Paper

Year published

2012

Published

in 2012 EIGHTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY (QUATIC 2012)

Pages: 178-181 (4)

Conference

8Th International Conference on the Quality of Information and Communications Technology (Quatic), Date: SEP 02-06, 2012, Location: Lisbon, PORTUGAL, Sponsors: itSMF, Assoc Portuguesa Gestao Projectos (APOGEP), APQ, Ordem Engenheiros, Inst Portugues Business Proc Management (IPBPM), Crit Software, Agile21, Sinfic, Microsoft, StrongStep, Fundacao Luso-Americana, FLAD, Host: Inst Super Tecnico (IST)

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