Knowledge Sharing in Call Centers - Understanding the Specificities, Effectiveness and Constraints

AuthID
 P-005-K0X
2
Author(s)
de Castro, CS
·
1
Editor(s)
Cegarra, JG
Document Type
Proceedings Paper
Year published
2012
Published
in PROCEEDINGS OF THE 13TH EUROPEAN CONFERENCE ON KNOWLEDGE MANAGEMENT, VOLS 1 AND 2, ISSN: 2048-8963
Volume: 2, Pages: 1570-1572 (3)
Conference
13Th European Conference on Knowledge Management (Eckm), Date: SEP 06-07, 2012, Location: SPAIN, Host: Univ Politecnica Cartagena
Indexing
Wos®
Scopus®
Publication Identifiers
SCOPUS: 2-s2.0-84871114798
Wos: WOS:000321973400186
Source Identifiers
ISSN: 2048-8963
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