Service Recovery at a Financial Institution

AuthID
 P-007-JDS
2
Author(s)
Document Type
Article
Year published
2003
Published
in International Journal of Quality and Reliability Management, ISSN: 0265-671X
Volume: 20, Issue: 6, Pages: 646-663
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Publication Identifiers
SCOPUS: 2-s2.0-34548677440
Source Identifiers
ISSN: 0265-671X
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