Ontological Modeling Applied to Engineering and Governance Processes of Customer Complaints

AuthID
P-009-QDP
4
Author(s)
4
Editor(s)
Rocha, A; Correia, AM; Tan, FB; Stroetmann, KA
Document Type
Proceedings Paper
Year published
2014
Published
in NEW PERSPECTIVES IN INFORMATION SYSTEMS AND TECHNOLOGIES, VOL 1 in Advances in Intelligent Systems and Computing, ISSN: 2194-5357
Volume: 275, Issue: VOLUME 1, Pages: 337-346 (10)
Conference
World Conference on Information Systems and Technologies (Worldcist), Date: APR 15-18, 2014, Location: Funchal, PORTUGAL
Indexing
Publication Identifiers
Scopus: 2-s2.0-84904687215
Wos: WOS:000354297600032
Source Identifiers
ISSN: 2194-5357
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