Understanding the Dynamics Behind Bank Branch Service Quality in Portugal: Pursuing a Holistic View Using Fuzzy Cognitive Mapping

AuthID
P-00G-3GH
5
Author(s)
Document Type
Article
Year published
2016
Published
in SERVICE BUSINESS, ISSN: 1862-8516
Volume: 10, Issue: 3, Pages: 469-487 (19)
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Publication Identifiers
SCOPUS: 2-s2.0-84928139699
Wos: WOS:000387350900001
Source Identifiers
ISSN: 1862-8516
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