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The Customer Satisfaction‐Customer Loyalty Relationship
AuthID
P-00H-RMD
2
Author(s)
Martins Gonçalves, H
·
Sampaio, P
1
Editor(s)
Ribeiro Soriano, Domingo
Document Type
Article
Year published
2012
Published
in
Management Decision,
ISSN: 0025-1747
Volume: 50, Issue: 9, Pages: 1509-1526
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DOI
:
10.1108/00251741211266660
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ISSN
: 0025-1747
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