Customer Heterogeneity in Operational E‐Service Design Attributes

AuthID
 P-00H-RMZ
3
Author(s)
Yeung, AC
·
Cheng, T
Document Type
Article
Year published
2008
Published
in Int Jrnl of Op & Prod Mnagemnt - International Journal of Operations & Production Management, ISSN: 0144-3577
Volume: 28, Issue: 7, Pages: 592-614
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ISSN: 0144-3577
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