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Information Systems Projects In Contact Centers
AuthID
P-00J-5H8
3
Author(s)
Rijo, R
·
Varajão, J
·
Gonçalves, R
Document Type
Book Chapter
Year published
2011
Published
in
Organizational Applications - Enterprise Information Systems Design, Implementation and Management
Pages: 381-395
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Publication Identifiers
DOI
:
10.4018/978-1-61692-020-3.ch024
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