Multi-Channel Deployment: A Methodology for the Design of Multi-Channel Service Processes

AuthID
 P-00K-3DR
4
Author(s)
Pinto, GM
·
Magalhães, A
Document Type
Article
Year published
2016
Published
in Production Planning and Control, ISSN: 0953-7287
Volume: 27, Issue: 4, Pages: 312-327
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Publication Identifiers
SCOPUS: 2-s2.0-84955724414
Source Identifiers
ISSN: 0953-7287
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