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Assessing the Impact of Mystery Client Traits on Service Evaluation
AuthID
P-00K-PYE
2
Author(s)
Brito, PQ
·
Rambocas, M
Document Type
Article
Year published
2016
Published
in
JOURNAL OF SERVICES MARKETING,
ISSN: 0887-6045
Volume: 30, Issue: 4, Pages: 411-426 (16)
Indexing
Wos
®
Scopus
®
Crossref
®
2
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Publication Identifiers
DOI
:
10.1108/jsm-01-2015-0004
SCOPUS
: 2-s2.0-84980038952
Wos
: WOS:000382560700005
Source Identifiers
ISSN
: 0887-6045
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