Closing Service Quality Gaps Using Dynamic Service Level Agreements

AuthID
 P-00K-TB0
2
Author(s)
Mendes, C
·
Document Type
Article
Year published
2016
Published
in INTERNATIONAL JOURNAL OF INFORMATION SYSTEM MODELING AND DESIGN, ISSN: 1947-8186
Volume: 7, Issue: 2, Pages: 48-71 (24)
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Publication Identifiers
SCOPUS: 2-s2.0-84983372519
Wos: WOS:000385432700003
Source Identifiers
ISSN: 1947-8186
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