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Satisfaction and Loyalty of Customers in a Financial Institution: A Case Study
AuthID
P-00P-PNN
3
Author(s)
Madaleno, PJAD
·
Fernandes, PO
·
Alves, JMA
1
Editor(s)
Soliman,KS
Document Type
Proceedings Paper
Year published
2018
Published
in
INNOVATION MANAGEMENT AND EDUCATION EXCELLENCE THROUGH VISION 2020, 2018, VOLS I -XI
Pages: 4207-4217 (11)
Conference
31St International-Business-Information-Management-Association Conference,
Date:
APR 25-26, 2018,
Location:
Milan, ITALY,
Sponsors:
Int Business Informat Management Assoc
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SCOPUS
: 2-s2.0-85060783120
Wos
: WOS:000444067202038
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