Service Encounters, Experiences and the Customer Journey: Defining the Field and a Call to Expand Our Lens

AuthID
 P-00R-BD6
7
Author(s)
Voorhees, CM
·
Fombelle, PW
·
Gregoire, Y
·
Bone, S
·
Gustafsson, A
·
Walkowiak, T
Document Type
Article
Year published
2017
Published
in JOURNAL OF BUSINESS RESEARCH, ISSN: 0148-2963
Volume: 79, Pages: 269-280 (12)
Indexing
Wos®
Scopus®
Crossref®287
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-85018267272
Wos: WOS:000406983600026
Source Identifiers
ISSN: 0148-2963
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