Understanding Special Requests as Drivers of Customer Citizenship Behaviors: the Mediating Role of Gratitude and Satisfaction

AuthID
 P-00W-EBZ
2
Author(s)
Cruzeiro, B
Document Type
Article
Year published
2023
Published
in JOURNAL OF MARKETING THEORY AND PRACTICE, ISSN: 1069-6679
Volume: 31, Issue: 3, Pages: 368-382 (15)
Indexing
Wos®
Scopus®
Crossref®7
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-85132677405
Wos: WOS:000781867600001
Source Identifiers
ISSN: 1069-6679
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