Service Guarantees in an E-Commerce Platform: Proposition of a Framework Based on Customers' Expectations, Negative Experiences and Behavioural Responses

AuthID
 P-00W-EFH
5
Author(s)
de Oliveira, AS
·
Souki, GQ
·
da Silva, D
·
de Rezende, DC
·
Document Type
Article in Press
Year published
2022
Published
in ASIA-PACIFIC JOURNAL OF BUSINESS ADMINISTRATION, ISSN: 1757-4323
Indexing
Wos®
Scopus®
Google Scholar®
Publication Identifiers
Scopus: 2-s2.0-85129204404
Wos: WOS:000779677200001
Source Identifiers
ISSN: 1757-4323
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