Publications

Business Intelligence Approach and Sentiment Analysis as a Management Strategy Applied to Study Customer Satisfaction in the Hospitality Sector

AuthID
P-00W-RWE

Author(s)

Ramos, CMQ

Editor(s)

DeCarvalho,JV;Liberato,P;Pena,A

Document Type

Proceedings Paper

Year published

2022

Published

in ADVANCES IN TOURISM, TECHNOLOGY AND SYSTEMS, VOL 2 in Smart Innovation Systems and Technologies, ISSN: 2190-3018

Volume: 284, Pages: 537-547 (11)

Conference

International Conference on Tourism, Technology and Systems (Icotts), Date: NOV 04-06, 2021, Location: Univ Cartagena, Cartagena, COLOMBIA, Host: Univ Cartagena

Indexing

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Google Scholar^®

Metadata
Sources

Publication Identifiers

DOI: 10.1007/978-981-16-9701-2_44

SCOPUS: 2-s2.0-85132033175

Wos: WOS:000866441000044

Source Identifiers

ISSN: 2190-3018

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