Using People Cmm for Dealing with Resistance on Implementing Itil

AuthID
 P-003-AR2
3
Author(s)
4
Editor(s)
QuintelaVarajao, JE; CruzCunha, MM; Putnik, GD; Trigo, A
Document Type
Proceedings Paper
Year published
2010
Published
in ENTERPRISE INFORMATION SYSTEMS PT II in Communications in Computer and Information Science, ISSN: 1865-0929
Volume: 110, Issue: PART 2, Pages: 259-263 (5)
Conference
International Conference on Enterprize Information Systems, Date: OCT 20-22, 2010, Location: Viana do Castelo, PORTUGAL, Sponsors: Univ TrasosMontes & Alto Douro, Polytechn Inst Cavado & Ave, GESITI
Indexing
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Scopus®
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Publication Identifiers
Scopus: 2-s2.0-78650869934
Wos: WOS:000288485400026
Source Identifiers
ISSN: 1865-0929
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