The Effects of Service Failures and Recovery on Customer Loyalty in E-Services An Empirical Investigation

AuthID
 P-003-QP6
2
Author(s)
Voss, CA
Document Type
Review
Year published
2009
Published
in INTERNATIONAL JOURNAL OF OPERATIONS & PRODUCTION MANAGEMENT, ISSN: 0144-3577
Volume: 29, Issue: 7-8, Pages: 834-864 (31)
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Publication Identifiers
SCOPUS: 2-s2.0-67849114235
Wos: WOS:000269192200009
Source Identifiers
ISSN: 0144-3577
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