Definition and Validation of Metrics for Itsm Process Models

AuthID
 P-007-X2E
4
Author(s)
3
Editor(s)
Abreu, FBE; DeFaria, JP; Machado, RJ
Document Type
Proceedings Paper
Year published
2010
Published
in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY
Pages: 79-88 (10)
Conference
7Th International Conference on the Quality of Information and Communications Technology (Quatic), Date: SEP 29-OCT 02, 2010, Location: Univ Porto, Fac Engn, Porto, PORTUGAL, Sponsors: StrongStep, INESC Porto, IBM, Microsoft, TICE PT, itSMF Portugal, Host: Univ Porto, Fac Engn
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Publication Identifiers
SCOPUS: 2-s2.0-78751480000
Wos: WOS:000393221500010
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