Publications

Definition and Validation of Metrics for Itsm Process Models

AuthID
P-007-X2E

Author(s)

Brito e Abreu, FBE

da Porciuncula, RDV

Freitas, JM

Costa, JC

Editor(s)

Abreu, FBE; DeFaria, JP; Machado, RJ

Document Type

Proceedings Paper

Year published

2010

Published

in QUATIC 2010: SEVENTH INTERNATIONAL CONFERENCE ON THE QUALITY OF INFORMATION AND COMMUNICATIONS TECHNOLOGY

Pages: 79-88 (10)

Conference

7Th International Conference on the Quality of Information and Communications Technology (Quatic), Date: SEP 29-OCT 02, 2010, Location: Univ Porto, Fac Engn, Porto, PORTUGAL, Sponsors: StrongStep, INESC Porto, IBM, Microsoft, TICE PT, itSMF Portugal, Host: Univ Porto, Fac Engn

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