The Service Recovery Paradox in a Call-Center Context: Compensation and Timeliness in Recovering Mobile Customers

AuthID
 P-009-KGP
3
Author(s)
Kannan, PK
1
Editor(s)
Sprague, RH
Document Type
Proceedings Paper
Year published
2014
Published
in 2014 47TH HAWAII INTERNATIONAL CONFERENCE ON SYSTEM SCIENCES (HICSS) in Proceedings of the Annual Hawaii International Conference on System Sciences, ISSN: 1060-3425
Pages: 1306-1315 (10)
Conference
47Th Annual Hawaii International Conference on System Sciences, Date: JAN 06-09, 2014, Location: Waikoloa, HI, Sponsors: Univ Hawaii, Shidler Coll Business, IEEE Comp Soc
Indexing
Wos®
Scopus®
Crossref®2
Google Scholar®
Publication Identifiers
SCOPUS: 2-s2.0-84902299542
Wos: WOS:000343806601050
Source Identifiers
ISSN: 1060-3425
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