Knowledge Management in Call Centres: The Work Team as Unit of Analysis

AuthID
 P-00K-D5Q
3
Author(s)
de Castro, CS
·
1
Editor(s)
Sequeira P.Sequeira P.Vivas C.Vivas C.
Document Type
Proceedings Paper
Year published
2014
Published
in Proceedings of the European Conference on Knowledge Management, ECKM, ISSN: 2048-8963
Volume: 3, Pages: 893-902
Conference
Proceedings of the 15Th European Conference on Knowledge Management, Eckm 2014, Date: 4 September 2014 through 5 September 2014
Indexing
Scopus®
Publication Identifiers
SCOPUS: 2-s2.0-84962911775
Source Identifiers
ISSN: 2048-8963
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