Publications

Caller-Agent Pairing in Call Centers Using Machine Learning Techniques with Imbalanced Data

AuthID
P-00P-HSE

Author(s)

Mehrbod, N

Grilo, A

Zutshi, A

Document Type

Proceedings Paper

Year published

2018

Published

in 2018 IEEE INTERNATIONAL CONFERENCE ON ENGINEERING, TECHNOLOGY AND INNOVATION (ICE/ITMC) in International ICE Conference on Engineering Technology and Innovation, ISSN: 2334-315X

Conference

Ieee International Conference on Engineering, Technology and Innovation (Ice/Itmc), Date: JUN 17-20, 2018, Location: Stuttgart, GERMANY, Sponsors: IEEE, Inst Strateg Innovat & Technol Management, Baden Wuttemberg Connected, IEEE Technol & Engn Management Soc, STW

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