Service Recovery Influence on Consumer's Complaint Intention to Obtain Benefits. The Case of the Cruise Ship Industry

AuthID
 P-00Q-C6Q
2
Author(s)
Gonzales Santiago, MS
·
1
Editor(s)
Soliman,KS
Document Type
Proceedings Paper
Year published
2018
Published
in VISION 2020: SUSTAINABLE ECONOMIC DEVELOPMENT AND APPLICATION OF INNOVATION MANAGEMENT
Pages: 2160-2175 (16)
Conference
32Nd International Business Information Management Association Conference, Ibima 2018, Date: 15 November 2018 through 16 November 2018
Indexing
Wos®
Scopus®
Publication Identifiers
Scopus: 2-s2.0-85063026155
Wos: WOS:000508553203025
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