Empirical Analysis of Call Center Load & Service Level for Shift Planning

AuthID
 P-00R-VV9
3
Author(s)
Cohen, Y
·
3
Editor(s)
Novoa,H;Dragoicea,M;Kuhl,N
Document Type
Proceedings Paper
Year published
2020
Published
in EXPLORING SERVICE SCIENCE (IESS 2020) in Lecture Notes in Business Information Processing, ISSN: 1865-1348
Volume: 377, Pages: 79-91 (13)
Conference
10Th International Conference on Exploring Service Science (Iess), Date: FEB 05-07, 2020, Location: Univ Porto, Fac Engn, Porto, PORTUGAL, Host: Univ Porto, Fac Engn
Indexing
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Scopus®
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Publication Identifiers
Scopus: 2-s2.0-85080862522
Wos: WOS:000654630700006
Source Identifiers
ISSN: 1865-1348
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