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Employee Adaptive and Proactive Service Recovery: a Configurational Perspective
AuthID
P-00S-8S2
4
Author(s)
Silva, GM
·
Coelho, F
·
Lages, CR
·
Reis, M
Document Type
Article
Year published
2020
Published
in
EUROPEAN JOURNAL OF MARKETING,
ISSN: 0309-0566
Volume: 54, Issue: 7, Pages: 1581-1607 (27)
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Scopus
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Publication Identifiers
DOI
:
10.1108/ejm-02-2019-0181
Scopus
: 2-s2.0-85085679606
Wos
: WOS:000536844400001
Source Identifiers
ISSN
: 0309-0566
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