Business Process Management Heuristics in It Service Management: a Case Study for Incident Management

AuthID
 P-00T-XKX
4
Author(s)
Pereira, R
·
Bianchi, IS
Document Type
Article in Press
Year published
2021
Published
in COMPUTATIONAL AND MATHEMATICAL ORGANIZATION THEORY, ISSN: 1381-298X
Volume: 27, Issue: 3, Pages: 264-301 (38)
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Scopus®
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Publication Identifiers
SCOPUS: 2-s2.0-85105507886
Wos: WOS:000648077700001
Source Identifiers
ISSN: 1381-298X
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