Empirical Analysis of Call Center Load & Service Level for Shift Planning

AuthID
 P-00Z-WS2
3
Author(s)
Cohen, Y
·
Reis, J
·
3
Editor(s)
Nóvoa,MH;Dragoicea,M;Kühl,N
Document Type
Proceedings Paper
Year published
2020
Published
in Exploring Service Science - 10th International Conference, IESS 2020, Porto, Portugal, February 5-7, 2020, Proceedings in Lecture Notes in Business Information Processing
Volume: 377, Pages: 79-91
Indexing
Dblp®/en/publications/view/1045282
Publication Identifiers
Dblp: conf/icexss/CohenRA20
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