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Customer Use of Virtual Channels in Multichannel Services: Does Type of Activity Matter?
AuthID
P-00Z-WSG
4
Author(s)
Sousa, R
·
Amorim, M
·
Rabinovich, E
·
Sodero, AC
Document Type
Article
Year published
2015
Published
in
Decis. Sci.
Volume: 46, Issue: 3, Pages: 623-657
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Dblp
®
/en/publications/view/1045296
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DBLP
: journals/dsj/SousaARS15
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