Lia Raquel Neto Martins Lima Patrício


AuthID: R-000-94F

Confirmed Publications: 64



51
TITLE: Customer Experience Modeling: Designing Interactions for Service Systems
AUTHORS: Jorge Teixeira ; Lia Patricio ; Nuno J Nunes ; Leonel Nobrega ;
PUBLISHED: 2011, SOURCE: 13th IFIP TC 13 International Conference on Human-Computer Interaction (INTERACT) in HUMAN-COMPUTER INTERACTION - INTERACT 2011, PT IV, VOLUME: 6949, ISSUE: PART 4
INDEXED IN: Scopus WOS CrossRef: 1
IN MY: ORCID
52
TITLE: Multilevel Service Design: From Customer Value Constellation to Service Experience Blueprinting
AUTHORS: Lia Patricio ; Raymond P Fisk; Joao F E Falcao e Cunha ; Larry Constantine;
PUBLISHED: 2011, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 14, ISSUE: 2
INDEXED IN: Scopus WOS CrossRef: 263
IN MY: ORCID
53
TITLE: Sixth SERVSIG international research conference 2010, Porto, Portugal - special issue
AUTHORS: Raymond P Fisk; Lia Patricio ;
PUBLISHED: 2011, SOURCE: JOURNAL OF SERVICE MANAGEMENT, VOLUME: 22, ISSUE: 4
INDEXED IN: WOS
IN MY: ORCID
54
TITLE: Synthesizing service design and service science for service innovation
AUTHORS: Patricio, L ; Fisk, RP;
PUBLISHED: 2011, SOURCE: Touchpoint, VOLUME: 3, ISSUE: 2
INDEXED IN: Scopus
IN MY: ORCID
55
TITLE: Mobile service experiences: Qualitative study with a broader perspective. qualitative study with a broader perspective
AUTHORS: Sarmento, T; Patricio, L ;
PUBLISHED: 2010, SOURCE: 12th International Conference on Human-Computer Interaction with Mobile Devices and Services, Mobile HCI2010 in ACM International Conference Proceeding Series
INDEXED IN: Scopus CrossRef Handle
IN MY: ORCID
56
TITLE: Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank  Full Text
AUTHORS: Lia Patricio ; Joao F E Falcao e Cunha ; Raymond P Fisk;
PUBLISHED: 2009, SOURCE: REQUIREMENTS ENGINEERING, VOLUME: 14, ISSUE: 3
INDEXED IN: Scopus WOS CrossRef: 10
IN MY: ORCID
57
TITLE: A Master Program in Services Engineering and Management at the University of Porto
AUTHORS: Falcao e Cunha, JFE ; Lia Patricio ; Ana Camanho ; Raymond Fisk;
PUBLISHED: 2008, SOURCE: Conference on Service Science, Management and Engineering in SERVICE SCIENCE, MANAGEMENT AND ENGINEERING EDUCATION FOR THE 21ST CENTURY
INDEXED IN: WOS CrossRef: 3
IN MY: ORCID
58
TITLE: Designing multi-interface service experiences - The Service Experience Blueprint
AUTHORS: Lia Patricio ; Raymond P Fisk; Joao Falcao e Cunha ;
PUBLISHED: 2008, SOURCE: JOURNAL OF SERVICE RESEARCH, VOLUME: 10, ISSUE: 4
INDEXED IN: Scopus WOS CrossRef: 188
IN MY: ORCID
59
TITLE: Customer experience requirements for multi-platorm service interaction: Bringing services marketing to the elicitation of user requirements
AUTHORS: Patricio, L ; Cunha, JFE ; Fisk, RP; Nunes, NJ ;
PUBLISHED: 2004, SOURCE: 12th IEEE International Requirements Engineering Conference in 12TH IEEE INTERNATIONAL REQUIREMENTS ENGINEERING CONFERENCE, PROCEEDINGS
INDEXED IN: Scopus WOS CrossRef: 4
IN MY: ORCID
60
TITLE: Designing interaction experiences for multi-platform service provision with essential use cases
AUTHORS: Lia Patrício ; João Falcão e Cunha; Raymond P Fisk; Nuno J Nunes;
PUBLISHED: 2004, SOURCE: Proceedings of the 9th international conference on Intelligent user interface - IUI '04
INDEXED IN: CrossRef: 1
IN MY: ORCID
Page 6 of 7. Total results: 64.

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