Rogerio Salema de Araujo Puga Leal
AuthID: R-000-FN5
11
TITLE: Lean services: An approach for supply chains based on the gaps model of service quality
AUTHORS: Susano, R; Jaca, C; Puga Leal, R;
PUBLISHED: 2014, SOURCE: 8th International Conference on Management Science and Engineering Management, ICMSEM 2014 in Advances in Intelligent Systems and Computing, VOLUME: 280
AUTHORS: Susano, R; Jaca, C; Puga Leal, R;
PUBLISHED: 2014, SOURCE: 8th International Conference on Management Science and Engineering Management, ICMSEM 2014 in Advances in Intelligent Systems and Computing, VOLUME: 280
12
TITLE: Average run length performance approach to determine the best control chart when process data is autocorrelated
AUTHORS: Matos, AS; Puga Leal, R; Requeijo, JG;
PUBLISHED: 2014, SOURCE: 8th International Conference on Management Science and Engineering Management, ICMSEM 2014 in Advances in Intelligent Systems and Computing, VOLUME: 280
AUTHORS: Matos, AS; Puga Leal, R; Requeijo, JG;
PUBLISHED: 2014, SOURCE: 8th International Conference on Management Science and Engineering Management, ICMSEM 2014 in Advances in Intelligent Systems and Computing, VOLUME: 280
13
TITLE: An assessment of Recovsat utilization for different service typologies
AUTHORS: Costa, AC; Puga Leal, R; Pereira, ZL;
PUBLISHED: 2012, SOURCE: Quality Innovation Prosperity, VOLUME: 16, ISSUE: 2
AUTHORS: Costa, AC; Puga Leal, R; Pereira, ZL;
PUBLISHED: 2012, SOURCE: Quality Innovation Prosperity, VOLUME: 16, ISSUE: 2
14
TITLE: Modelling lean, agile, resilient, and green supply chain management
AUTHORS: Cabral, I; Grilo, A ; Leal, RP; Machado, VC;
PUBLISHED: 2011, SOURCE: 33rd International Conference on Information Technology Interfaces, ITI 2011 in Proceedings of the International Conference on Information Technology Interfaces, ITI
AUTHORS: Cabral, I; Grilo, A ; Leal, RP; Machado, VC;
PUBLISHED: 2011, SOURCE: 33rd International Conference on Information Technology Interfaces, ITI 2011 in Proceedings of the International Conference on Information Technology Interfaces, ITI
INDEXED IN: 
Scopus
Scopus15
TITLE: A model for evaluating Lean, Agile, Resilient and Green practices interoperability in supply chains
AUTHORS: Espadinha-Cruz, P; Grilo, A; Puga-Leal, R; Cruz-Machado, V;
PUBLISHED: 2011, SOURCE: 2011 IEEE International Conference on Industrial Engineering and Engineering Management
AUTHORS: Espadinha-Cruz, P; Grilo, A; Puga-Leal, R; Cruz-Machado, V;
PUBLISHED: 2011, SOURCE: 2011 IEEE International Conference on Industrial Engineering and Engineering Management
16
TITLE: Application of quality methodologies to the development of a website
AUTHORS: Carlos Malarranha; Rogerio Puga Leal; Zulema Lopes Pereira;
PUBLISHED: 2008, SOURCE: International Journal of Internet and Enterprise Management, VOLUME: 5, ISSUE: 4
AUTHORS: Carlos Malarranha; Rogerio Puga Leal; Zulema Lopes Pereira;
PUBLISHED: 2008, SOURCE: International Journal of Internet and Enterprise Management, VOLUME: 5, ISSUE: 4
17
TITLE: Applicability of SERVQUAL in restaurants: an exploratory study in a Portuguese resort
AUTHORS: Vera Patrício; Rogério P Leal; Zulema L Pereira;
PUBLISHED: 2006
AUTHORS: Vera Patrício; Rogério P Leal; Zulema L Pereira;
PUBLISHED: 2006
INDEXED IN: 
Handle
Handle18
TITLE: Editorial Note Full Text
AUTHORS: António Brandão Moniz ; Rogério P Leal;
PUBLISHED: 2005
AUTHORS: António Brandão Moniz ; Rogério P Leal;
PUBLISHED: 2005
INDEXED IN: Handle
Handle19
TITLE: Training needs in TQM: the Portuguese perspective
AUTHORS: Rogério P Leal; Paula Oliveira; José M Dias; Zulema L Pereira;
PUBLISHED: 2005
AUTHORS: Rogério P Leal; Paula Oliveira; José M Dias; Zulema L Pereira;
PUBLISHED: 2005
INDEXED IN: Handle
Handle20
TITLE: Service recovery at a financial institution
AUTHORS: Leal, RP; Pereira, ZL;
PUBLISHED: 2003, SOURCE: International Journal of Quality and Reliability Management, VOLUME: 20, ISSUE: 6
AUTHORS: Leal, RP; Pereira, ZL;
PUBLISHED: 2003, SOURCE: International Journal of Quality and Reliability Management, VOLUME: 20, ISSUE: 6
