Claudia Sofia Magalhães de Carvalho Patricio
AuthID: R-000-RPM
1
TITLE: ASSESSING USERS' PERCEPTIONS ON HOW TO IMPROVE PUBLIC SERVICES QUALITY Full Text
AUTHORS: Claudia Carvalho; Carlos Brito ;
PUBLISHED: 2012, SOURCE: PUBLIC MANAGEMENT REVIEW, VOLUME: 14, ISSUE: 4
AUTHORS: Claudia Carvalho; Carlos Brito ;
PUBLISHED: 2012, SOURCE: PUBLIC MANAGEMENT REVIEW, VOLUME: 14, ISSUE: 4