Raul Nunes da Silva
AuthID: R-00F-8MB
1
TITLE: Using People CMM for Dealing with Resistance on Implementing ITIL
AUTHORS: Raul Nunes da Silva; Miguel Mira da Silva ; Nelson Gama;
PUBLISHED: 2010, SOURCE: International Conference on ENTERprize Information Systems in ENTERPRISE INFORMATION SYSTEMS PT II, VOLUME: 110, ISSUE: PART 2
AUTHORS: Raul Nunes da Silva; Miguel Mira da Silva ; Nelson Gama;
PUBLISHED: 2010, SOURCE: International Conference on ENTERprize Information Systems in ENTERPRISE INFORMATION SYSTEMS PT II, VOLUME: 110, ISSUE: PART 2
