J. Falc?O Cunha
AuthID: R-00H-0J4
1
TITLE: Improving satisfaction with bank service offerings: Measuring the contribution of each delivery channel
AUTHORS: Patrício, L ; Fisk, RP; Falcão Cunha, J;
PUBLISHED: 2003, SOURCE: Managing Service Quality: An International Journal, VOLUME: 13, ISSUE: 6
AUTHORS: Patrício, L ; Fisk, RP; Falcão Cunha, J;
PUBLISHED: 2003, SOURCE: Managing Service Quality: An International Journal, VOLUME: 13, ISSUE: 6
