1
TITLE: Would you try it again? Dual effects of customer mindfulness on service recovery
AUTHORS: Pastrana Martinez, L.M.; Pacheco, Natalia; Ramos, Filipe R.; Bicho, Marta;
PUBLISHED: 2023, SOURCE: JOURNAL OF RETAILING AND CONSUMER SERVICES, VOLUME: 74
INDEXED IN: Scopus WOS
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TITLE: Social Entrepreneur Perceived Success by Integrating Cognitive Mapping and MCDA
AUTHORS: Carvalho, Ema; Bicho, Marta;
PUBLISHED: 2023, SOURCE: JOURNAL OF MANAGEMENT SPIRITUALITY & RELIGION, VOLUME: 20, ISSUE: 4
INDEXED IN: Scopus WOS
3
TITLE: The role of institutional and reputational factors in the voluntary adoption of corporate social responsibility reporting standards  Full Text
AUTHORS: Ralitza Nikolaeva ; Marta Bicho;
PUBLISHED: 2011, SOURCE: JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, VOLUME: 39, ISSUE: 1
INDEXED IN: Scopus WOS CrossRef